Privacy Policy

Repairing.ae is operated by Repairing.ae, which is responsible for the personal information described in this policy.

Our workshop is at Deira, Dubai, UAE.

When you book a repair, we collect:

• your name and mobile number, and your email address if you choose to give it;
• where we collect your device from and return it to, your address, building, apartment or office, and any directions you add (nothing if you choose workshop drop-off);
• your device’s brand and model, or that you are not sure of the model;
• your description of the problem, the type of issue you pick, and any notes you add;
• the service you choose: pickup and delivery, or workshop drop-off.

While we have your device, our technicians record their diagnosis and the device’s condition (for example screen, battery, charging and signs of liquid damage), the price, and each change in repair status. They may photograph the device to record its condition before and after the repair.

When you pay, payment is taken by our payment provider, Ziina. We receive the amount, the payment status and a payment reference. We do not receive or store your card number.

When you contact us by phone or WhatsApp, including through the form on our contact page, we receive whatever you choose to tell us.

When you use the website, see cookies and analytics below.

We do not offer customer accounts on this website, and the booking form never asks for your device passcode.

We use it to:

• arrange collection or drop-off, and return your device;
• diagnose and repair your device;
• contact you about your booking, including the required repair and its price;
• let you track your repair using your booking number and phone number;
• take payment and issue your invoice;
• deal with questions and warranty claims about a repair;
• keep the website secure and understand, in aggregate, how it is used.

We share personal information only with the providers below, or where the law requires us to.

• Ziina processes card payments. When you pay, you enter your card details on Ziina’s payment page, not ours.
• Google Analytics (Google) measures how the website is used, but only if you accept analytics. See the next section for exactly what it receives.
• Ahrefs Web Analytics (Ahrefs) counts page views. It sets no cookies, identifies no one, and receives no information you type. See the next section.
• Cloudflare delivers the website and protects it from abuse, which means it processes technical information such as your IP address.
• Our hosting provider runs the servers that store booking and repair records.
• WhatsApp (Meta) carries any messages you send us on WhatsApp, under WhatsApp’s own privacy policy.

Our Trustpilot page is a link only. Trustpilot receives information from you only if you choose to leave a review there.

Google Analytics is off unless you accept it. On your first visit we ask whether you accept analytics. Until you do, Google Analytics is not loaded, sets no cookies and receives nothing from this site. If you reject it, it stays off.

Ahrefs Web Analytics runs on every visit and is not covered by that choice. It counts page views and records the page you arrived from, your general device type and a country worked out from your IP address, which it does not store. It sets no cookies, uses no other browser storage, does not follow you between websites, and never identifies you or receives anything you type. We use it only to see which pages people reach.

If you accept, we use Google Analytics to understand how the site is used so we can improve it. It receives:

• the pages you view and the page you arrived from;
• your type of device, browser and screen, and an approximate location that Google works out from your IP address;
• which booking steps you complete, with catalogue details such as the device model or type of service you picked, and how long your problem description is (never its text);
• clicks on our booking, call, WhatsApp, Track Repair and Trustpilot links, and the topic you pick on the contact form.

It never receives your name, phone number, email, address, or anything you write about your device or in a message. Google Analytics sets its own cookies, named _ga and _ga_ followed by an ID, to tell visits apart.

Changing your mind. Use Cookie settings at the bottom of any page to accept or reject analytics at any time. If you reject it after accepting, analytics stops for the rest of your visit and we delete the Google Analytics cookies this site set.

What we store. We keep your choice in your browser’s local storage, under the name md-analytics-consent, so we do not ask on every visit. That is the only thing the website itself stores. Cloudflare may set a cookie that is strictly necessary to protect the site. We do not use advertising cookies.

You can also block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on. Booking a repair works either way.

We keep booking, repair and payment records for as long as we need them for the purposes above, including handling warranty claims, and to meet our legal, tax and accounting record-keeping obligations.

• The website is served only over encrypted HTTPS connections.
• Staff access to booking records is limited according to their role.
• We never hold your card details; Ziina does.
• Tracking a repair requires both the booking number and the phone number used to book, and repeated lookups are rate limited.

No system is completely secure, but we take reasonable steps to protect your information.

You can ask us what personal information we hold about you, and ask us to correct it or delete it. Some records, such as invoices, we may need to keep to meet legal obligations; if so, we will tell you. To make a request, contact us using the details below, with your booking number if you have one.

Our booking service is intended for adults. If you are under 18, please ask a parent or guardian to book the repair for you.

If we change how we handle personal information, we will update this page and the date at the top of it.

For any privacy question or request, call +971 50 164 0519, message us on WhatsApp, or visit our workshop at Deira, Dubai, UAE.